Help Center

Rules for parcel forwarding, signed acceptance, and inspection:

1. When signing on receipt of a parcel, if we find that the parcel does not suit the product packaging requirements (for example, if the exterior of the packaging is seriously damaged), we will not accept the parcel and may return it to you.
2. If your parcel fulfills all product acceptance requirements, we will then open it and check for forbidden items, weigh it, and place it in the warehouse.
3. If your product does not fulfill the requirements for air shipment, we will mark the corresponding order and notify you concerning product returning affairs.
4. If you find the parcel has not been signed by our warehouse after the standard delivery date (our warehouse is located in Guangdong and usually the domestic parcel should arrive in 3 to 5 business days), please contact your domestic logistics provider or the online customer service team to check the status of the parcel.

Warehouse inspection and warehousing instructions:

1. We will check and inspect the quantity, color, size and other specification information of the goods. After the inspection is completed, the original express box will be removed, and the goods will be packed in FBCBUY ziplock bags and arranged for storage. (Fragile, easily damaged, express box as a commodity packing box, and oversized goods still retain the original box, the specific situation is subject to actual operation)

Note:

a. color difference, size error, use effect, etc. do not belong to the scope of inspection;

b. Electrical appliances, digital products, peripheral products and other professional goods, the quality, model, spare parts, etc., are not within the scope of inspection;

c. "CD" and "hand" "adult products", such sealed packaging and goods with sealing labels or sealing strip inspection rules are not open inspection, can only check whether the appearance is damaged, the details of the interior or functional problems can not be specifically verified;

2. If the user requires the original box to be stored in the warehouse, the package goods will not be checked and inspected, only contraband checks will be done to keep the original box in the warehouse. (Except for special circumstances: if the original box is damaged, the visa will be refused for you or the box/bag will be replaced into the warehouse to ensure your rights and interests and the storage of goods). If there is any problem with the package delivered to the warehouse, please contact the sender to verify, FBCBUY will not be liable for the relevant compensation.