Rules for parcel forwarding, signed acceptance, and inspection:
1. When signing on receipt of a parcel, if we find that the parcel does not suit the product packaging requirements (for example, if the exterior of the packaging is seriously damaged), we will not accept the parcel and may return it to you.
2. If your parcel fulfills all product acceptance requirements, we will then open it and check for forbidden items, weigh it, and place it in the warehouse.
3. If your product does not fulfill the requirements for air shipment, we will mark the corresponding order and notify you concerning product returning affairs.
4. If you find the parcel has not been signed by our warehouse after the standard delivery date (our warehouse is located in Guangdong and usually the domestic parcel should arrive in 3 to 5 business days), please contact your domestic logistics provider or the online customer service team to check the status of the parcel.
2. If your parcel fulfills all product acceptance requirements, we will then open it and check for forbidden items, weigh it, and place it in the warehouse.
3. If your product does not fulfill the requirements for air shipment, we will mark the corresponding order and notify you concerning product returning affairs.
4. If you find the parcel has not been signed by our warehouse after the standard delivery date (our warehouse is located in Guangdong and usually the domestic parcel should arrive in 3 to 5 business days), please contact your domestic logistics provider or the online customer service team to check the status of the parcel.