Help Center

Can the purchase agent orders be cancelled or refunded?

1. When the order status is "Pocessing", you can click "message" on the corresponding order in the "Member Center" - purchasing order page to request cancellation or contact online customer service for assistance. If payment has not been made, we will cancel the order within 1 working day and refund your money to your FBCBUY account's available balance;

2. If the status is "Ordered", you can click "message" on the corresponding order in the "Member Center" - purchasing order page to request cancellation or contact online customer service for assistance. After applying with seller approval, if goods have not been delivered, a refund will be processed and returned to your FBCBUYaccount within 3-5 days;

3. When in "Shipped(local)" status, you can click "messagen" on the corresponding order in the "Member Center" - purchasing order page to request cancellation or inform online customer service for assistance. Depending on whether goods have been shipped or not, refunds may take 3-5 days or 7-15 days respectively;

4. Within 5 days after warehousing, you can click “Refund/return” onthe corresponding purchase orders of Member Centre apply return; We will help process returns as soon as possible upon seller agreement and once funds are returned by seller it usually takes 7-15 days for them to appear back into your FBCBUY account.