Help Center

Notices of sign-off

1. Before signing for goods has obvious difference or not.
2. Whether the parcel has clearly broken or damaged mark, receivers should check the parcel in front of the postman and sign with remarks or reject to accept.
3. If the parcel is not signed in front of the postman and the parcel has damaged or broken, please keep the original package (and sealed). Invoice, actual photo and other related evidences would need to be provided to us within 2 working days after it is delivered, we will negotiate with the local post office for compensation.
4. The normal sign-off marks the end of the whole process of shipping. After normal sign-off, in any case, we will not take the responsibility.
5. After sign of the parcel, if there is any problem, please give feedback to customer service within 72 hours. We are sorry but we are not able to deal with your case if it is over 72 hours.

Exemption clause
1. Fragile and vulnerable goods, whether strengthen packaging is required or not, only claiming for loss is invloved, while claiming for damage is not involved.
2. Dangerous and contraband goods are not involved in the claim (for example: compressed gases, liquefied gases, flammable liquids, corrosive substances and other countries contraband)
3. Loss or Expense caused by the goods’ natural loss, defects, characteristics, the price rise and drop will not be involved in the claim.
4. During the shipping, due to total or partial loss caused by natural disasters such as bad weather, lightning, tsunami, earthquake and flood.
5. If the product expires, loses warranty, or gets delayed due to uncontrollable factors like weather and customs clearance, there will be no compensation.
6. If your parcel is not delivered within the timeline as promised by the parcel forward logistics, which is caused by your refusal of cooperation with the customs (including but not limited to paying the tariff), please be noted that all the losses or responsibilities will be undertaken by yourself, parcel forward logistics will not bear any responsibility."